My experience with AC Works has been nothing short of simply great! I recently signed up for their annual maintenance plan and was totally pleased with technician Shane and his dedication to checking out every aspect of my two Trane heat pumps, as well as the air handler. He reviewed everything with me in detail, made recommendations and made me feel confident that I was definitely dealing with the right A/C company and the right service technician. There was no hard sell, but just an honest evaluation of my A/C system. I will continue to use A/C Works, as well as A/C Appliance, and give them a solid 5 stars.