This company and the tech that came out (Shane) was far and away better than the first two companies that my home warranty sent. The first two looked at my system and gave up within 15 minutes and said they just couldnt fix it and to find someone "certified". This turned out to be nonsense. Shane came out and spent some time with it, even phoning the manufacturer from my attic. He learned the issue quickly, got ahold of the part and came back out once he had it. Patty from the office kept me informed also. This second trip was about 20 minutes and Shane had it running again. Highly professional and you can tell Shane and Patty care about their customers. Excellent communication as well. If you have a choice, choose this company or suggest them to your home warranty. People like this deserve your business.